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DELIVERY & RETURNS

DELIVERY

ALL OUR PARCELS ARE NOW SENT VIA COURIER WITH DPD. DPD AIM TO HAVE ALL PARCELS DELIVERED IN 1-2 DAYS THROUGHTOUT  NI AND ROI. WORKING DAYS BEING MONDAY- FRIDAY.) ALL UK MAINLAND PACKAGES WILL TAKE 2-3 WORKING DAYS FOR POSTAGE WITH DPD OR CAN BE SENT STANDARD DELIVERY WITH ROYAL MAIL BUT MAY TAKE UP TO 10 WORKING DAYS. 
PLEASE ENSURE SOMEONE IS THERE TO SIGN FOR YOUR PARCEL OR THE DRIVER MAY LEAVE YOUR PARCEL IN THE NEAREST DEPOT. 

ALL ORDERS MADE OVER THE WEEKEND WILL NOT BE PROCESSED TO MONDAY MORNINGS SO PLEASE ALLOW THIS FOR TIME OF DELIVERY.

PARCELS CAN ALSO BE COLLECTED FROM THE SALON DURING OUR OPENING HOURS (SEE INFORMATION PAGE). PLEASE CHOOSE COLLECTION ON THE CART PAGE AND WAIT FOR YOUR COLLECTION EMAIL BEFORE CALLING TO PICK UP YOUR ORDER. (CHECJ JUNK AND INBOX).
PARCELS CAN ALSO BE COLLECTED FROM OUR 'NEW' BROUGHSHANE PICKUP POINT. IF YOU ARE PREFERRING THIS OPTION PLEASE CLICK COLLECTION ON THE CART PAGE AND THEN CONTACT US FOLLOWING THE COLLECTION INSTRUCTIONS SENT FOR ADDRESS AND COLLECTION TIME.

RETURNS

I HOPE OUR ITEMS MEET YOUR EXPECTATIONS. IF FOR ANY REASON YOU ARE UNSATISFIED WITH YOU ORDER OR HAVE CHANGED YOUR MIND, PLEASE DO NOT HESITATE TO CONTACT US WITHIN 7 DAYS OF RECIEVING YOUR ORDER. WE WILL OFFER AN EXCHANGE OR CREDIT NOTE AND TRY TO FIX THE PROLEM AS BEST WE CAN.

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PRODUCTS MUST BE RETURNED UNSUED AND UNOPENED WITH THE ORIGINAL PACKAGING AND SEAL NOT OPENED IN THE SAME CONDITION AS THEY WERE ORIGINALLY PURCHASED FROM THE SALON. WE WILL NOT EXCHANGE OR REFUND ANY ITEM WHICH HAS BEEN USED OR IS NOT IN THE EXACT CONDITION IN WHICH IT WAS PURCHASED. 

IF ITEMS NEED TO BE RETURNED WE WILL NOT COVER ANY DELIVERY EXPENSES THIS MUST BE COVERED BY THE CUSTOMER UNLESS WE ARE AT FAULT.

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